Terms and Conditions

Terms and Conditions

These terms and conditions apply solely between Asla Trading LLC, a limited liability company registered under the laws of Dubai with Commercial License Number 71342 having its offices at P2, O14 Tower, PO Box 22700, Dubai, UAE (hereinafter “SalsaUAE”) and any person who makes a purchase (hereinafter “Customer”), collectively “the Parties” at www.salsajeans.ae (hereinafter “Website”).

The Customer declares that s/he is a natural person (i.e. not a corporate entity, a forwarding agent or an intermediary), of full age or has parental permission, has the legal capacity to contract, and is accordingly able to place an order on and purchase items from the Website. The Customer further declares that the items purchased from the Website are for personal use and accordingly undertakes that s/he will not resell the items to a third party or export them outside of United Arab Emirates. The Parties agree that their relationship will be governed solely by, and the Customer consents to be bound with, these terms and conditions.

 Although SalsaUAE endeavours to ensure that the information on the Website is complete and accurate, the Website may contain errors or inaccuracies. SalsaUAE reserves the right to correct such errors or inaccuracies and, at any time, to change or update the information on the Website relating to the prices, availability and description of the products offered. It is therefore agreed that the applicable terms and conditions are those in effect on the Website at the time the order is placed on the Website

 AVAILABILITY

The products and prices we offer are valid for as long as they are visible on the Website, other than for special offers. The Customer is urged to check the availability of the articles sold on the information page for each product. If an item is ordered that is determined to be unavailable, SalsaUAE reserves the right to cancel the order, provided that it gives the Customer notice

If one of the products ordered is unavailable, SalsaUAE will inform the Customer that the unavailable item cannot be shipped. The rest of the order will be processed and shipped to the Customer under his confirmation within the time stated in the email providing information about tracking the order.

 ORDER

The material posted by SalsaUAE on the Website consists of offers to purchase relating to the products presented on the Website (the “Offer”). The product order that you submit to SalsaUAE through the Website constitutes your order (the “Order”). SalsaUAE reserves the right to reject, correct, cancel or terminate any Offer or Order, partially or fully, for any reason whatsoever, without notice, and/or to limit the quantity that may be purchased of any item presented in an Offer or an Order.

It may be necessary, at any time, for SalsaUAE to verify personal information or information relating to credit cards or payment cards with your credit card issuer or our payment solution provider before accepting any Order. Once payment for an Order has been verified, you will receive an email confirming the transaction.

To place an Order, you must follow several steps:

- the Customer create an account or access as guest user on the Website and identify him/herself, to place the Order;

- The Customer places products in his/her basket.

- The Customer chooses a delivery method.

- The Customer chooses a payment method.

- The Customer makes the payment.

- The Customer then receives an email from SalsaUAE recording the payment.

The order validation email constitutes SalsaUAE acceptance of the Customer’s order and accordingly forms the contract of sale between the Parties.

PRICE AND PAYMENT METHODS

You agree to pay the price, taxes and all charges shown for the transaction. All amounts are in Emirati Dirham. SalsaUAE contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the site, we will charge you with the lower price.

The prices of products shown on the Website are understood to be excluding taxes, shipping charges, the price of certain packaging, or the price of other optional services selected by the Customer, which are charged separately. The Customer will be informed of those charges on the Order summary page before final validation of the Order. We usually charge purchases to your credit card before the process of sending your order has begun. In case of out of stock on the product, we operate the refund on your credit card or payment card.

The Customer may pay for his/her purchases by cash upon delivery, Visa card, Mastercard, Apple Pay or other options that may offered by SalsaUAE on the Website.

 DELIVERY

Where do we deliver?

All our orders can be delivered to all UAE areas listed in the Website.

The delivery times shown on the Website are counted from the date on which the payment is confirmed if the payment is by card or Apple Pay, and from confirmation e-mail if the payment is cash on delivery.

Delays in delivery times may be caused by local holidays, sales period, force majeure events, lock downs and weekends or any other events out of SalsaUAE’s control.

ORDER CANCELLATION

If you wish to cancel your order, you can submit a request through “Contact Us” link as soon as you place your order. We will make every effort to accommodate your request provided that the order is still under preparation and hasn’t been handed over to the courier.

Orders can be cancelled from the system as long as they are not shipped yet (hasn’t been handed over to courier). Cancellation is done from the system directly and not from the web site or the application therefore the customer should contact our customer service department where they will assist in fulfilling customer request.

PRODUCT RETURNS

You are entitled to return any item delivered to you within 30 days from the date of delivery. Please contact our customer service department through the “Contact Us” link found on the Website to arrange for such returns, or you can drop off the returned items to any Salsa Jeans store in the UAE. We will fully refund you for any item you return within the 30 days period, except for the delivery fees which shall not be refunded. Please also refer to the Returns Conditions section below.

RETURNS CONDITIONS

In order to be eligible for item returns, the below conditions apply:

  1. Items must be unworn, unused, and in original condition.
  2. Items must include all original Salsa Jeans packaging (boxes, tags, etc.).
  3. Items showing signs of wear, damage, or missing parts may be rejected.
  4. Clothing should not show signs of makeup, perfume, or wear beyond trying on.
  5. Shoes must be returned without markings on soles or boxes.
  6. All items are inspected before shipment. If your item is damaged on arrival, contact us within 24 hours.

Out of stock items

In the event where your order cannot be fulfilled within the scheduled time because an item is out of stock, an email will be sent to you informing you of order cancellation. If only one of the items in your order is out of stock, we will contact you and check whether you would like to proceed with the remaining items or not.

FORCE MAJEURE

SalsaUAE will not be liable for failure to perform any of its obligations to you, in whole or in part, or for damage or losses that you may incur, if such non-performance, damage or losses result from a case of force majeure or a natural disaster.

ENTIRE CONTRACT

If a clause or clauses in these terms and conditions are declared to be invalid or void pursuant to any law or regulation or to a decision of a court or administrative authority, the other clauses will continue to have force and effect.

SalsaUAE will make its best efforts to replace such clauses with a valid clause, the effect of which is closest to the spirit of these terms and conditions. In the event that a party does not require that any clause of these terms and conditions be enforced, whether permanently or temporarily, such forbearance may not in any case be considered to be a waiver of the clause.

JURISDICTION AND APPLICABLE LAW

These terms and conditions are governed by the laws applicable in UAE. Any dispute or claim arising out of or relating to these terms and conditions shall be referred exclusively to the Courts of Dubai.

Disclaimer of Liability

To the extent permitted by the applicable laws, all products purchased through the Website are subject only to the applicable warranties, if any, offered by manufacturers, distributors and suppliers of the products. To the extent permitted by the applicable laws, SalsaUAE make no representations, warranties, covenants or conditions of any nature whatsoever, whether express or implied, and does not and cannot offer any warranty other than the warranty expressly stated on the Website.

Without limiting the generality of the forgoing provisions, SalsaUAE expressly disclaims all liability for claims relating to normal wear and tear, misuse or improper use of the product, modification of the product, incorrect product selection, or misappropriation. SalsaUAE liability in the event of proceedings under these terms and conditions of online sale will be limited to the purchase price paid by you to SalsaUAE for the order in question.