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Frequently Asked Questions
Frequently Asked Questions
Orders
How do I know my order has been received?
You will receive an order confirmation email after checkout.
Can I track my order?
Yes. Once your order is ready to be shipped, you will receive an email with your order details and tracking information.
How can I check the status of my order?
Once you place your order, you will receive a confirmation email from transactions@order.azadea.com.
When your order is ready to be sent out, you will receive another email with your order details and tracking information.
Can I change my shipping address after placing an order?
Please contact our Customer Service team and share the updated address details as soon as possible.
How can I cancel my order?
Orders can be cancelled before they are shipped. Please contact us as soon as possible if you would like to cancel your order.
Can I purchase items as a guest?
Yes, guest checkout is available. Creating an account simply makes it easier to track your orders.
Delivery
How long does shipping take?
Shipping times vary based on your location. Standard shipping typically takes 1–2 business days.
How much is delivery?
Delivery is free on all orders. An additional AED 10 applies to Cash on Delivery orders.
What happens if I do not receive my order?
If your order is delayed or appears to be lost, please contact our support team for assistance.
Returns & Exchanges
What is your return policy?
If you need to send an item back, you can register your return online through the website within 30 days of receiving your order.
How do I initiate a return?
Please contact our Customer Support team with your order number to start the return process.
Do you offer exchanges?
You can exchange your item in-store for one of the same or higher value.
For online orders, we currently offer returns only.
My order arrived damaged. What should I do?
Please contact our support team and share photos of the damage so we can assist you further.
What should I do if I receive the wrong item?
Please contact us directly so we can review the issue and help you as quickly as possible.
Payments
What payment methods do you accept?
We currently accept Cash on Delivery and card payments, including Credit Card, Debit Card, Apple Pay, and Tabby.
Do you charge sales tax?
All prices displayed on the site include taxes. The breakdown will be shown on the order confirmation page.
Can I use multiple discount codes at checkout?
No. Only one discount code can be applied per order.
Is my personal information secure?
We take appropriate safeguards to help maintain the security, integrity, and privacy of the information you provide.
When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to help protect your data from unauthorized use.
Support
How do I contact Customer Service?
You can reach us via WhatsApp or live chat. Please visit our Contact Us page for more details.
Do you offer discounts or promotions?
Yes, we regularly run promotions. You can sign up to our newsletter to stay updated on the latest offers and discounts.